The Challenge


How might we design an accessible election experience for everyone? read the brief


Disability Etiquette

This PDF was a great way for me to orient myself on how to approach and interact with people with different disabilities.
Disability Etiquette

Interesting Points/Things to keep in mind:

"Adults with disabilities want to be treated as independent people."

"People with disabilities are the best judge of what they can or cannot do."

"People with disabilities consider their equipment part of their personal space."

"A person with low vision may need written material in large print. A clear font with appropriate spacing is just as important as the type size. Labels and signs should be clearly lettered in contrasting colors. It is easiest for most people with low vision to read bold white letters on black background. Avoid using all uppercase letters because it is more e difficult for people with low vision to distinguish the end of a sentence."

"There is a range of communication preferences and styles among people with hearing loss."

"Be aware of having necessary items within the person’s reach to the maximum extent possible."

"It can be difficult for people with developmental disabilities to make quick decisions. Be patient and allow the person to take their time."

"Clear signage with pictograms can help a person who has developmental disabilities to find her way around a facility."

"Not all disabilities are apparent."

  • It would be ideal to design a process that minimizes the amount of dependencies on other people so that they feel as independent as possible.
  • Do not make assumptions on what solutions are best for someone with a specific disability. There should be enough flexibility allowing individuals to select their preferred method for casting a vote.
  • A picture is worth a thousand words. The use of more visuals and pictograms can really help illustrate an idea more clearly.
Mission #2 Explore through Empathy


Join the conversation and post a comment.

Amina Patton

February 15, 2012, 01:29AM
This reminds me of a workshop I was in with Liz Sanders about using MakeTools when doing research. It would be really interesting to them "select their preferred method" as you said by having people build or make something versus only asking questions. More insights can come for what is made by someone over what they say at times.

Arjan Tupan

February 13, 2012, 06:50AM
Very good find. Thanks for sharing. I think it's also important to involve people with disabilities in the design of solutions. I like the quote "People with disabilities are the best judge of what they can or cannot do."

Alice Kuo

February 14, 2012, 07:08AM
I could not agree more. I would really like to know what some of the top life-changing devices are for people with disabilities.
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