By day, I'm a user experience researcher. I've worked with the National Cancer Institute, IEEE, the Open University, and a collection of software companies, helping them make their sites and apps easier to use.

For the past 11 years, I've also been an advocate for better usability and accessibility in elections. I've tested ballots, trained election officials, worked with Design for Democracy, and served on two federal advisory committees - one for the EAC on voting systems, and one for the US Access Board refreshing the "Section 508" accessibility guidelines. I've worked on projects like "Better Ballots" and contributed to improving ballots and election law in several states. Right now, I'm working with the Accessible Voting Technologies Initiative, exploring innovative ideas for accessible elections.

I'm also the author of 2 and a half books. The first, Storytelling in UX, challenges all of us to use stories to help us imagine - to understand our audience, and envision ways to make things work better. The second, Global UX, is based on interviews with 65+ practitioners around the world and tackled the question: what does it mean to be global. The half is a current project on universal design for the web, with Sarah Horton.

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